Shipping policy
Shipping & Local Pickup Policy
Thank you for shopping with us! Below you will find the details of our shipping rates, processing times, and local pickup procedures.
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1. Local Pickup (Brooklyn / NYC)
We are pleased to offer free local pickup for our local customers!
• Pickup Location: 2166 63rd St, Brooklyn, NY 11204
• Processing Time: Orders are typically prepared and ready for pickup within [e.g., 2-4 business hours / 24 hours] after your order is placed.
• How It Works:
1. Select "Local Pickup" at checkout.
2. Wait for an email notification confirming that your order is "Ready for Pickup" before coming to collect it.
3. Bring your order confirmation email (printed or on your phone).
• Pickup Hours: [e.g., Monday - Friday, 10:00 AM – 8:00 PM]
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2. Shipping & Delivery
Processing Times
• All shipped orders are processed within [1-2 business days] (excluding weekends and holidays).
• You will receive a shipment confirmation email with a tracking number as soon as your order leaves our location.
Domestic Shipping Rates & Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Standard Shipping: Estimated delivery within [3-5 business days].
• Express Shipping: Estimated delivery within [1-2 business days].
• Free Shipping: We offer free standard shipping on orders over $[e.g., $100].
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3. Order Tracking & Delivery Issues
• Tracking: Please allow 24-48 hours for tracking information to update once your shipping label has been created.
• Damaged or Missing Orders: If your package arrives damaged or is marked as delivered but you have not received it, please contact us immediately at ntcosmeticos.alex@gmail.com with your order number so we can assist you.
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4. Contact Us
If you have questions regarding local pickup availability or shipping estimates, please contact us at:
• Email: ntcosmeticos.alex@gmail.com
• Phone/Text: 9342107894